InfoCision discusses customer engagement, experience and service trends at ITEXPO Las Vegas.

Tags: InfoCision, customer engagement, customer service, customer experience

Richard McFarland discusses WebRTC in the contact center, how it improves business processes and increases ROI, and how Voice4net is implementing WebRTC in its solutions.

Tags: Voice4net, WebRTC, contact center, customer experience, ROI

In today’s global, software-centric economy, competitive businesses must be able to deliver a consistent end-to-end customer experience. A holistic eCommerce platform, which enables businesses to quickly and easily roll out new products and services, and allows customers to make transactions in the same manner, is no less critical to rounding out a positive customer experience.

Tags: TMC, Rich Tehrani, Avangate, Carl Theobald, eCommerce, mobile commerce, cloud computing, SaaS, software-as-a-service, customer experience, payment platform

TMC's Peter Bernstein talks with Alan Percy, Senior Director of Strategic Marketing North America, AudioCodes

Tags: AudioCodes, Interactive Intelligence, SIP, Microsoft Lync, contact center solutions, customer interactions, customer experience, call center

TMC's Peter Bernstein talks with Tim Passios Senior Director of Solutions Marketing, Interactive Intelligence

Tags: Tim Passios, Interactive Intelligence, contact center supervisor, iPad app for contact centers supervisors, contact center solutions, customer interactions, customer experience, call center

TMC's Peter Bernstein talks with Joe Staples, Chief Marketing Officer (CMO), Interactive Intelligence

Tags: Interactions 13, Interactive Intelligence, Joe Staples, contact center solutions, customer interactions, customer experience, call center

TMC's Peter Bernstein talks with Dr. Don Brown, CEO, Interactive Intelligence

Tags: : Interactive Intelligence, contact center solutions, customer interactions, customer experience, document management, Interactions 13, call center

TMC's Peter Bernstein talks with Jeff Swartz, Chief Operating Officer, OrgSpan

Tags: OrgSpan, Interactive Intelligence, customer services, customer interactions, contact center solutions, customer experience, call center

TMC's Peter Bernstein talks with Alan Percy, Senior Director of Strategic Marketing North America, AudioCodes

Tags: AudioCodes, Interactive Intelligence, SIP, Microsoft Lync, contact center solutions, customer interactions, customer experience, call center

TMC's Peter Bernstein interviews Ami Barzelay, Systems Engineer, Vidyo, Inc

Tags: video, contact center solutions, customer interactions, customer experience, Vidyo, call center, Ami Barzelay

TMC’s Rich Steeves speaks with Shai Berger, CEO of Fonolo
Fonolo explains the effects of social, mobile and SIP on the customer experience

Tags: Social media, mobility, SIP, customer experience management, call centers